REFUNDS & REPLACEMENTS

We do not refund orders for buyer’s remorse.


Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Product Discontinuation or long Out-of-Stock – We do not provide any compensation for ad campaigns/ product creation expenses in case the product was discontinued or is out of stock for a long time.

*Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund , reshipment or a replacement.

Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

If, for any reason, you prefer to receive your refund back to your credit card, our support team is ready to assist you. All you need to do is contact us at info@biognify.com, and we'll work with you to ensure your refund is processed accordingly


Where is my refunded money?

I canceled my order but did not receive the funds back to my credit card.

In the fast-paced world of e-commerce, convenience and flexibility are key factors that can make or break a customer's experience. At Supliful, we understand this well, which is why we offer a unique refund policy. When an order is canceled, Supliful refunds customers with Supliful credits instead of returning the funds to the credit card.
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One of the primary advantages of receiving a refund in the form of Supliful credits is the ability to place a new order immediately. In today's competitive market, time is of the essence, and waiting for a credit card refund to settle can be frustrating. With Supliful credits, you can pay for any new order right away (both placed within the Supliful profile and received from your store).
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A foundation is a product you can take every day without stimulation.

Examples:

• Daily longevity capsules
  
• Core metabolic support
  

It’s your base — not a performance booster.

When your current routine feels automatic.

If you still forget to take your foundation, don’t add more.

Both.

Example:

Beginners → one foundation

Advanced users → foundation + one focused product

Same system, different depth.

No. You order once, or reorder when you want.

Some people reorder monthly. Others only when they run out.

No. Most people start with one foundation product.

Example:

Start with a Longevity Foundation.

Only add Sleep or Focus if you actually need it.

The products are compatible, but you don’t need them all.

Example:

• Day: Longevity + Cognitive
  
• Night: Sleep & Recovery
  

Day and night stay separate.

Start with what you can do daily — then build from there.

Only when you have a clear reason.

Examples: Trouble sleeping →add Sleep & Recovery Mental fatigue or focus issues → add Cognitive Performance Training more → add Metabolic Balance One addition at a time.

Yes — just avoid duplication.

Example:

If you already take magnesium, don’t add another magnesium-heavy product.

No. This is built for long-term consistency.

Think daily habits, not quick fixes.